Contracts - Remote Support

Direct and Effective Technical Support

The Remote Management Service of e-milles creations is designed to offer fast and reliable solutions to technical problems that our customers may face. It is exclusively aimed at users who have a Support Contract, allowing them to save time and effort through remote technical support.

How It Works:

With this service, our experienced engineers are remotely connected to your Computer, utilizing advanced technologies, to diagnose and resolve problems without requiring a physical presence at your location. This process saves time and provides an immediate solution to most issues.

The Advantages of the Service:

• 24/7 Availability: We are here for you 24 hours a day, every day of the week.

• Immediate Response: The remote nature of the service allows us to respond quickly to your needs.

• Cost and Time Savings: You avoid the delays and costs associated with visiting your premises.

• High Success Rate: In 90% of cases, problems are successfully resolved remotely management.

Important Notes:

• Limitations: Although the service is extremely effective, a small percentage of problems (10%) may require a physical presence to resolve them.

• Exclusivity: The service is provided only to customers with an active Maintenance Contract, ensuring the consistent quality and availability of our services.

With e-milles creations by your side, you can be sure that your technical issues will be resolved quickly, efficiently, and with the professionalism that we are known for. characterizes.