Call Center Networks

At e-milles creations we understand how crucial it is for every modern business to have a reliable and efficient call center based on VoIP technology.
We carefully study your needs and design integrated solutions according to international standards, aiming to ensure the highest possible performance, ease of use and functionality of your call center.

What We Offer

Our service covers all phases of implementation and optimization, both in new installations and in the upgrade and support of existing ones:

• On-site Analysis & Study:
  We visit your business premises for a detailed study, in order to understand the environment and identify the optimal locations for the installation of the call center.

• Coherent Discussion and Customized Solutions:
  We discuss with the customer about the existing ideas and requirements, offering advice from our experienced engineers to implement the ideal solution.

• Recording and Sketching of Road Routes:
  We create clear sketches that capture the routes of the wiring, ensuring proper organization and future ease of maintenance.

• Preparation of Materials List:
  We identify all the necessary materials (active and passive) required for the implementation of the installation, proposing high quality products and in accordance with international standards.

• Infrastructure Installation:
  We undertake the installation of channels and the installation of cabling, ensuring the smooth flow of data and the reliable connection between all elements.

• Installation of Distributors & Terminal Connections:
  We install distributors and equip each point of the installation with ready-made terminations, according to the predetermined study and design.

• Complete Test Events and Certification:
  We conduct complete test scenarios (Test Events) to ensure the correct operation of the system. After testing, we deliver installation and equipment certification that proves the quality and reliability of the solution.

• Maintenance Procedures:
  We define and implement maintenance programs, either provided as a one-time service or in the form of a contract, so that your call center is always maintained at the best possible performance.

Delivery Methodology

The product can be implemented either "one-time" to create a local call center, or through a maintenance contract that allows you to continuously monitor, upgrade and optimize your equipment, ensuring that the system remains modern and efficient over time.

With the experience, expertise and commitment to quality that characterizes e-milles creations, your call center is transformed into a tool that will offer visible advantages to your communication and business efficiency. Contact us so that we can create together a solution that will fully meet your needs and expectations.